AVEFLIGHT
Política de Entrega Digital, Reembolsos y Cancelaciones
Digital Delivery, Refund & Cancellation Policy
Versión bilingüe | Bilingual version
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| Empresa / Company | AVEFLIGHT S.A.S. |
| RUC | 1793195454001 |
| Contacto / Contact | Av. Gaspar de Villarroel y Av. 6 de Diciembre (frente al Centro Médico Vida), Quito, Distrito Metropolitano, Ecuador |
Última actualización: 19 de julio de 2026
Last updated: July 19, 2026
| ENGLISH Digital Delivery, Refund & Cancellation Policy Last updated: July 19, 2026 |
This Policy governs delivery, cancellation, return, and refund of the exclusively digital products sold by AVEFLIGHT S.A.S., including Direct Downloads, Digital Licenses, and Production Dossiers.
This Policy applies to purchases made through https://aveflight.com and the official checkout and delivery interfaces used by AVEFLIGHT. It should be read together with the Terms and Conditions and Privacy Policy.
AVEFLIGHT does not ship physical products. There are no courier charges, postal zones, transport times, tracking numbers, or mail returns. All delivery is electronic.
After payment, the purchaser may receive an email, confirmation page, receipt, or activation notice. You should verify that the email address and Order details are correct and check spam, promotions, or junk folders. Incorrect information may delay or prevent delivery.
Videos or other files configured as Direct Downloads may become available automatically through Ecwid on the confirmation page, Order email, customer area, or another storefront mechanism. Availability begins after the system confirms payment.
Any download limit, link expiry, format, file size, or technical requirement is shown on the product page, delivery message, or relevant interface. The purchaser should retain a lawful copy within the permitted period and must not share or redistribute it.The download link is valid for 144 hours from payment confirmation. If it expires, request a new one at info@aveflight.com quoting the order number.
In addition, the AVEFLIGHT catalogue includes a specific type of Digital License that functions as an access credential to an audiovisual work or set of works. Where stated on the product page, the license will also include the download of our documentary archive referred to as the Production Dossier. Its content, delivery method, and conditions of use will be those specified on the product page, in the Order confirmation, or in the specific license terms.
These Digital Licenses grant access to audiovisual works from the AVEFLIGHT SAS catalogue, hosted on secure video services and cloud storage platforms (such as Sprout Video, pCloud, Google Drive, Ecwid, or Frame.io). Access is granted to the holder upon payment confirmation and the amount of these licenses is variable and always corresponds to the value of the work or set of works purchased. When content selection is made through other specialized catalogs, sub-labels, or distribution channels, all of the same AVEFLIGHT establishment RUC 1793195454001, our system centralizes the payment by automatically generating the amount of these licenses to match the value of said selection, and enables delivery of the content once payment is confirmed. All digital content and products marketed through this system are exclusively owned by the same ESTABLISHMENT, AVEFLIGHT S.A.S., RUC 1793195454001. No digital content or products belonging to other ESTABLISHMENTS are marketed.
A Digital License may be delivered by email, Order confirmation, personalized link, platform invitation, account, code, or credential. The license is associated with the Holder identified in the purchase and is subject to the Terms and Conditions and any scope stated for the work.
An automated Direct Download is normally enabled without undue delay after payment confirmation. Digital Licenses requiring verification or manual activation are enabled as soon as reasonably possible after confirmation. If the product page or confirmation states a specific time, that time forms part of the Order.
Delivery may be delayed by fraud review, pending payment, incorrect information, a need to verify the Holder, maintenance, or technical failure. AVEFLIGHT will provide notice or request additional information where reasonably necessary.
Where a product includes a Production Dossier, it may be supplied as a separate file, folder, link, or additional download. Receipt of the Dossier forms part of delivery of the relevant license. Its use is limited by the license and does not authorize publication, redistribution, or separate exploitation unless expressly permitted.
The purchaser must have a valid email address, adequate connection, compatible device and software, and, where stated, an account on the delivery platform. Links, codes, and credentials must be kept secure. AVEFLIGHT is not responsible for delivery correctly sent to incorrect details supplied by the purchaser, without prejudice to providing reasonable help to correct it after verifying the Order.
If a link expires, is lost, or is compromised, contact AVEFLIGHT. After verifying the Order, Holder, and license compliance, AVEFLIGHT may reactivate or replace access where technically possible and consistent with the purchased duration. Replacement does not expand the license or provide indefinite access where the product had a limited term.
If you do not receive the product or cannot access it because of a technical failure, contact info@aveflight.com and include your name, purchase email, Order number, date, product, platform, and a description of the issue. Do not send full card details.
AVEFLIGHT will review payment and delivery records and, as appropriate, resend the link, correct the file, activate access, provide an alternative method, or request reasonable technical information. If a failure attributable to AVEFLIGHT cannot be resolved within a reasonable time, the applicable remedy or refund will be offered.
You may request cancellation before the Direct Download is enabled, the Digital License is activated, the link is used, or the Production Dossier is delivered. Because some delivery is automatic and immediate, cancellation may no longer be technically possible once it begins. Send the request promptly; AVEFLIGHT will confirm whether delivery has occurred.
Where Ecuador’s Organic Consumer Protection Law applies, a consumer may exercise the return or exchange right within fifteen (15) days after receiving the good or service, provided its nature allows it and it remains in the condition in which it was received.
Because digital content is reproducible and consumable, an ordinary return may be available where the content has not been downloaded, accessed, activated, played, or used. After download, first access, activation, or actual use, returning the product in the same condition may no longer be possible. AVEFLIGHT will assess each request under applicable law.
This does not limit rights relating to non-delivery, incorrect, defective, corrupted, materially misdescribed, or inaccessible content attributable to AVEFLIGHT, or any other non-waivable right.
Consumers in other countries: where applicable mandatory law grants a withdrawal period for digital content not supplied on a tangible medium, immediate delivery and any loss of that right will take effect only after the required information, prior express consent, acknowledgement, and confirmation have been provided. Until then, applicable mandatory rights remain preserved.
Subject to verification and applicable law, AVEFLIGHT may approve a full or partial refund in cases such as:
• duplicate charge for the same Order;
• confirmed payment but delivery was not made and cannot be remedied;
• wrong, corrupted, or materially non-conforming file;
• Digital License that cannot be activated or maintained for the purchased period for a reason attributable to AVEFLIGHT and without a reasonable alternative;
• valid cancellation before delivery or access;
• a properly verified unauthorized transaction;
• cancellation of the Order by AVEFLIGHT after payment;
• any other case in which law requires a refund, repair, replacement, or price reduction.
Except for a mandatory right or an approved exception, refunds are not provided for a change of mind after download, access, activation, playback, or effective delivery; for clearly disclosed incompatibility attributable to the purchaser’s device, software, or connection; for lost or disclosed credentials; for suspension caused by a license breach; or for subjective dissatisfaction where the content materially matches its description.
Download, activation, or access records may be used to assess the request under the Privacy Policy. No rule will be applied to remove a non-waivable right.
If you believe a payment was unauthorized, contact your bank or payment provider immediately and also notify AVEFLIGHT. For delivery or billing errors, contacting AVEFLIGHT first is encouraged so a prompt solution can be attempted. This does not limit your right to approach the issuer, processor, or competent authority.
Send the request to info@aveflight.com and include:
• name and email used for the purchase;
• Order number or transaction reference;
• date, product or work, and amount;
• delivery type or platform;
• a clear explanation and, where useful, screenshots without sensitive data;
• the remedy requested.
AVEFLIGHT may request proportionate verification of identity, payment ownership, lack of access, or technical details. Requests are reviewed in good faith and answered within the period required by applicable law.
An approved refund will generally be sent to the original payment method. AVEFLIGHT will not replace a refund with store credit, goods, or compensatory services unless the consumer requests or accepts that alternative and law permits it. Posting time depends on the processor, network, bank, and country and may be later than the date on which AVEFLIGHT issues the refund.
Delivery platforms may update features, change links, or experience interruptions. Where this affects a current delivery, AVEFLIGHT will seek to restore access, migrate it to another platform, or provide an equivalent method. If no reasonable solution exists, the applicable remedies will be provided.
AVEFLIGHT may update this Policy because of legal, operational, or technical changes. The version and date published on the Website will apply prospectively. An update does not retroactively reduce rights associated with an Order already accepted.
AVEFLIGHT S.A.S.: RUC 1793195454001
Address: Av. Gaspar de Villarroel y Av. 6 de Diciembre (frente al Centro Médico Vida), Quito, Distrito Metropolitano, Ecuador
Telephone: +593 96336-5317
Email: info@aveflight.com
Website: https://aveflight.com